If you receive a faulty or incomplete item, please contact us immediately. We will arrange for a pick up and refund, this may take up to 48h. We will not be able to reship but will be happy to share availability, if the item is available you can bid again and may be able to place the order again. Tel: 0870 4432222

Refurbished Canon products (clearly specified as such on the product detail page on eBay) come with a 1 year manufacturer's warranty. New Canon products come with a 1 year manufacturer's warranty. The terms and conditions which apply to Canon warranties can be found here:

This warranty is in addition to, and does not affect, your statutory rights.

The warranty period starts on the next calendar day after you get a ship confirmation email from us. You will need to provide proof of your purchase to claim warranty service (e.g., order confirmation email).

You may click here to check out our authorized service centers.

The customer is responsible for the shipment of the product to the Canon warranty service center and will pay for all related shipping costs. As Canon is not liable for products in transit, it is highly recommended that products be shipped via an insured shipping method.

Canon is responsible for the shipment of the repaired product to the customer and will pay for all related shipping costs.