The products sold on eBay are either classified as "new" or "refurbished" (see the beginning of this item description).

Refurbished products are 100% OK and therefore we can offer them with a 1 year manufacturer's warranty. There is nothing wrong with these products! All refurbished products are sealed with an authentic Canon seal!

We just can't sell a refurbished item as new because...

- ...it was used as demo product (at trade fairs etc.), or

- ...the outside carton box was slightly damaged during transportation (and then replaced by a neutral brown packaging), or

- ...it was sold and the box was opened. Then the item got returned to Canon.

Upon return to our facility, a product of this type is put through a full set of functional test procedures, cleaned, repaired (if needed), and refreshed with a set of in-box materials (manuals, accessories, cables...) and sealed. The packaging of the product may either be the original Canon packaging or a neutral (brown) packaging. The core product itself may (exceptionally) contain minor cosmetic blemishes. Please contact us regarding product issues before leaving negative feedback on eBay - Thank you!