Frequently Asked Questions

Here are answers to common questions about choosing your rewards option:

Q:
What's the difference between a 10% Off Shopping Pass and a $10 Reward Certificate?
A:
With a 10% Off Shopping Pass, you can save 10% on all Dillard's merchandise with your Dillard's Card – every item and every brand – on the day of your choice. A maximum of 12 Shopping Passes can be issued per account per year. With a $10 Reward Certificate, you can save $10, with no merchandise exclusions, on your next Dillard's Card purchase. A maximum of $40 can be issued per billing statement.
Q:
What if I don't select a rewards option?
A:
You'll automatically be enrolled to receive a 10% Off Shopping Pass once you reach 1,500 points.
Q:
How frequently can I change my rewards option?
A:
As often as you'd like. Please allow up to two billing statements for your rewards choice to become effective.
Q:
How do I earn my Reward Points*?
A:
You'll earn 2 Reward Points for every $1 spent at Dillard's or Dillards.com with your Dillard's Card. In addition, Dillard's American Express® Cardmembers will earn 2 Reward Points on gas and grocery purchases and 1 Reward Point for every $1 spent everywhere else with your Dillard's American Express Card.
Q:
How do I choose my Rewards Option? I am currently not signed up for Online Access to my Dillard's Card.
A:
  1. Visit Dillards.com/creditlogin and click on "Create an Account" located on the left side of the page.
  2. Fill in the required fields and click "Submit."
  3. Click on "Dillard's Card Services," complete the required information and select your security questions to link to your account.
  4. At the Account Summary page, go to Manage Profile > Change my Rewards Option.
Click here to create an account
Q:
How do I choose my Rewards Option? I am currently signed up for Online Access to my Dillard's Card.
A:
  1. Visit Dillards.com/rewards and click on "Online Access to your Account" to log in.
  2. Go to Manage Profile > Change my Rewards Option.
Click here to access your my Dillard's Card
Q:
I'm having a hard time logging on to my Dillard's Card Online Access to select my rewards option.
A:
Call our customer service line and speak with one of our representatives, who will be happy to help you with the process.

Dillard's Credit Card: 1-800-643-8278
Dillard's American Express Card: 1-866-834-6294